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Help

PetMate Help

How to find a home or a mate for a pet, what the rules are and what to do when something goes wrong.

Quick startOpen the app

I am…

  • Looking for a pet

    The path of a person who wants to take an animal in, from the feed to a chat with the owner.

  • Rehoming a pet

    The path of a person or shelter looking for a new family for an animal.

  • Looking for a mate

    How the owner of a dog or cat can find a mate for their pet.

  • Kennel or breeder

    What kennels and breeders get: price and documents, young animals for sale, a showcase, the “Verified” badge.

  • Shelter

    How a shelter can show all its animals, get the “Verified” badge and ask for urgent help.

  • I want to help

    What you can do without an animal of your own: follow, share links and report.

  • Advertiser

    The advertiser cabinet: campaigns, ad placements, reports. The free “Test” plan applies for now.

I want to…

  • Rehome a pet

    The rehoming profile, applications from candidates, chat and handover. Rehoming is free.

  • Find a pet

    A request to the owner, waiting for the answer and the chat. What you can and cannot do along the way.

  • Candidate questionnaire

    How a candidate request works: a message about yourself, a template for the future and what you must not write.

  • The “Needs help” label

    For animals in acute need. How to set the flag and what it gives.

  • Find a mate

    Matching rules, likes, a mutual match and the chat. Breeding is currently available for dogs and cats.

  • Sell puppies

    How a kennel or breeder states the price, documents and terms. What the “Private listing, not verified” note means.

  • Deals: agreed, completed

    How to mark in the chat that you have agreed, confirm the handover of an animal, cancel a deal or report a problem.

  • Leave a review

    How to rate your counterpart with paws, what others will see and how to edit a review.

  • Create a showcase

    How to turn on a showcase, choose who sees it and share the /@handle link.

  • Get the “Verified” badge

    What the badge means, who can get it and how the check works. The badge is not a guarantee.

Rules

  • What you can publish

    Rules for profiles, photos, texts, applications and chats: what is allowed and what is not.

  • Legal documents in brief

    Which documents apply in PetMate and what each is about. This is a plain-language summary: the full text is on the document pages.

  • Deleting your account

    How to delete your account and what happens in the first 30 days and after.

  • Demo profiles

    What the “Demo animal (test)” label means and why you should never pay on such profiles.

  • Ad slots and targeting

    Where ads appear in the app, how to choose species and territory, and how people see them.

  • How to place an ad

    Step by step: advertiser card, campaign, review, launch and report. The free “Test” plan applies until 1 January 2027.

Safety

  • Scams

    Simple rules for anyone rehoming, buying or looking for a mate for breeding.

  • Reports

    How to report a profile, photo, message or person and what happens after a report.

  • Meeting and contact details

    How contacts are exchanged in PetMate and how to meet safely.