Contact and support
Where to write with questions, reports and suggestions.
Support email
support@petmate.club
Write about anything: signing in, profiles, reports, the bonus, data deletion, the advertiser cabinet.
What to include
- The email you use to sign in to PetMate.
- What happened and on which screen.
- A link to the profile or chat, if the question is about one.
Do not include phone numbers, passwords or codes from emails in your message.
Response times
We answer reports, rights holders’ claims and bonus questions within 10 business days.
Found a mistake in the help?
Write to the same address.